When a company is looking for software, it is very important that you are sure of the purpose for which you should use it. No platform or software can provide perfect out-of-the-box functionality. Since each company has different requirements, customizable software is required based on your specific needs and wishes.
What is a Salesforce Live agent?
Salesforce Live Agent is a native Salesforce tool that allows businesses to communicate in real time with users of their website. It is possible that each of us has found chat buttons by browsing the websites of different companies. This usually happens when the user tries to contact the support team, thus avoiding the delay of the conventional process.
chatbot technology
Live chat offers real-time interaction with a real person, exactly what customers expect from a support team.
Live Agent is very useful for companies that want the best performance and efficiency of a limited support team. Power to businesses, facilitating the management of multiple customers. Each agent / service user can handle multiple simultaneous customer interactions from a single screen, unlike the traditional call method that only one customer manages at a time. It can also divert some customers’ traffic to other channels, effectively relieving pressure on telephone support equipment.
Let’s take a closer look at the features offered by Live Agent.
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